1. Introduction

Welcome to IVF Pulse, a digital platform and mobile application operated by Wellspring health solutions, based in Bangalore, Karnataka, India ("we", "us", "our"). By accessing or using the IVF Pulse website or mobile application (collectively, the “Platform”), you agree to be bound by these Terms and Conditions (“Terms”).

Please read these Terms carefully. If you do not agree to these Terms, do not access or use our Platform or services.

2. Services Provided

IVF Pulse provides users with:

  • Access to information, resources, and guidance on IVF (In-Vitro Fertilization) and fertility
  • A platform to track the IVF journey and access detailed IVF reports (via the App)
  • Appointment booking and management with fertility clinics, hospitals, and doctors
  • Personalized support through IVF Care Coaches
  • Digital tools for learning and connecting with verified healthcare providers

IVF Pulse acts solely as a facilitator. We do not own or operate any medical facility or provide medical advice, diagnosis, or treatment. All medical decisions must be made by you in consultation with a qualified healthcare professional.

3. User Eligibility & Account

  • You must be at least 18 years old to use the Platform or create an account. If under 18, parental/guardian consent and supervision are required.
  • You agree to provide accurate, current, and complete information during registration and keep your account details updated.
  • You are responsible for maintaining the confidentiality of your login credentials. You are responsible for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account.

4. User Responsibilities

By using IVF Pulse, you agree to:

  • Use the Platform only for lawful, personal, and non-commercial purposes
  • Not use the Platform to transmit or share any unlawful, abusive, defamatory, obscene, or otherwise objectionable material
  • Not interfere with the operation, security, or functionality of the Platform
  • Not impersonate another person or misrepresent your identity
  • Not attempt unauthorized access to any part of the Platform or related systems

5. Content & Intellectual Property

  • All content on the Platform—including text, graphics, logos, videos, reports, and software—is the property of IVF Pulse or its licensors and is protected by applicable copyright, trademark, and other laws.
  • You may use the Platform content solely for your personal, non-commercial use. Reproduction, distribution, modification, or creation of derivative works is prohibited without our prior written consent.
  • You retain ownership of information or content you provide to IVF Pulse but grant us a worldwide, royalty-free, non-exclusive license to use, process, and display such content for the purpose of providing and improving our services.

6. Medical Disclaimer

  • IVF Pulse is not a substitute for professional medical advice, diagnosis, or treatment.

  • Always seek the advice of your physician or qualified health provider with any questions regarding a medical condition.

  • Never disregard professional medical advice or delay in seeking it because of something you have read or accessed through IVF Pulse.

7. Third-Party Services

  • IVF Pulse may display or provide links to third-party websites, applications, or services, including healthcare providers and payment gateways.
  • We do not endorse, control, or assume responsibility for any third-party content, policies, or practices.
  • Your interactions with third-party services are solely between you and such providers, and subject to their terms and privacy policies.

8. Payments, Refunds & Cancellations

  • Fees for consultations, treatment packages, or premium features (if any) will be communicated clearly before you make a purchase.
  • All payments are processed via secure, third-party payment gateways. IVF Pulse does not store sensitive payment information.
  • Refunds or cancellations, if applicable, will be handled in accordance with the specific terms disclosed at the time of transaction or as per applicable law.

9. Limitation of Liability

  • IVF Pulse and its affiliates, directors, employees, or agents are not liable for any direct, indirect, incidental, consequential, or special damages arising out of or relating to your use of (or inability to use) the Platform or any services, including but not limited to loss of data, loss of profits, or interruption of service, even if we have been advised of the possibility of such damages.
  • We do not guarantee the accuracy, completeness, or usefulness of any information or content provided on the Platform.

10. Indemnification

You agree to indemnify, defend, and hold harmless IVF Pulse, its parent company, affiliates, directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Platform, violation of these Terms, or infringement of any intellectual property or other rights of any person or entity.

11. Data Privacy

Your use of the Platform is also governed by our Privacy Policy (link to full Privacy Policy). Please review it carefully to understand our data practices.

12. Termination

  • IVF Pulse reserves the right to suspend or terminate your access to the Platform (with or without notice) for any violation of these Terms or applicable laws.
  • Upon termination, your right to access or use the Platform will immediately cease. Certain provisions (including intellectual property, limitation of liability, and indemnity) will survive termination.

13. Changes to Terms

We may update these Terms periodically to reflect changes in law, technology, or our services. Updates will be posted on this page or communicated via the Platform. Your continued use after changes constitutes acceptance of the new Terms.

14. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.
  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Us

For questions about these Terms, please contact:

IVF Pulse

2nd Block, 16, 4th cross, CMR Main Rd, Kalyan Nagar, Bengaluru, Karnataka 560043

Email: [email protected]

Phone: +91-9611689081