IVF Pulse ("we", "our", or "us") is a technology-driven platform Wellspring health solutions, based in Bangalore, Karnataka, India. IVF Pulse connects users with verified IVF (In-Vitro Fertilization) hospitals, clinics, doctors, and fertility experts. We do not own or operate any medical facilities; rather, we facilitate informed decisions for users on their fertility journey.
This Privacy Policy describes how we collect, use, share, and protect your personal information when you:
Visit our website or digital platforms for IVF-related content
Register, fill out inquiry forms, or interact with IVF Pulse
Engage with our Care Coaches or schedule consultations
Request appointments, treatments, or information about doctors, clinics, or services
Partner or collaborate with IVF Pulse as a business, hospital, or doctor
Download, register, or use the IVF Pulse mobile application (the "App")
By accessing or using IVF Pulse (web or app), you agree to this Privacy Policy.
We collect information as necessary to provide our services, comply with legal requirements, and ensure your safety and satisfaction.
When you use our services, we may collect:
Full name, age, gender, marital status
Email address, phone number, residential address, and location data
Usernames and passwords for your account
Preferred clinic, doctor, or city for treatment
Communication preferences and feedback
Upon your consent and if you seek personalized services, we may collect:
Medical history, including infertility diagnosis and treatment history
Previous and current medications, allergies, reports, or test results
Symptoms, concerns, and specific queries related to fertility
Family history and reproductive health background
Any other sensitive personal data or information ("SPDI") as defined under Indian law
We collect this information only with your explicit, informed consent. You may choose the amount and type of information you share.
If you pay for services, we may collect:
Payment card, UPI, or net banking details (processed securely)
Insurance provider and policy information (if applicable)
Billing name, address, and transaction history
All payments are processed by PCI DSS-compliant third-party payment gateways. IVF Pulse does not store your complete payment information.
When you interact with our website or app, we may automatically collect:
IP address, device and browser information, operating system, device ID
Access dates/times, pages/screens viewed, and session duration
Cookies, web beacons, pixel tags, and similar technologies to track usage and personalize content
Analytics data (such as Google Analytics or app analytics tools) for service improvement
App usage statistics, crash reports, and diagnostic data
You can control cookies via your browser settings. Disabling certain cookies or permissions may impact functionality.
We use your information to:
Facilitate connections with doctors, clinics, and fertility experts
Schedule and manage consultations, appointments, and treatment recommendations
Provide personalized care through our IVF Care Coaches
Enable IVF journey tracking and display of detailed IVF reports within the App
Respond to your queries and deliver requested information
Process payments and manage billing or insurance claims
Send service updates, reminders, newsletters, and promotional offers (only if you opt in)
Comply with medical, legal, and regulatory requirements
Monitor, analyze, and enhance the quality and security of our web and app platforms
We DO NOT:
Sell or rent your information to third parties for marketing
Share your health or financial data without your explicit consent
Store or retain sensitive payment data after transaction completion.
We will only share your data as necessary and as permitted by law, always with robust security measures in place.
Upon your request, we may share relevant information with:
Partner hospitals, clinics, and doctors for consultations or treatment planning
Diagnostic laboratories or imaging centers for investigations
Care Coaches for personalized support
Data is only shared with your explicit request or consent.
We partner with trusted vendors for:
Payment processing, secure hosting, and technical support
Communication services (SMS, email, WhatsApp, push notifications)
Data analytics and IT infrastructure
All third-party service providers are contractually obligated to maintain strict confidentiality and data protection standards, and may not use your data for any other purpose.
We may disclose your information if required to:
Comply with Indian healthcare laws, regulations (including the IT Act, 2000 & SPDI Rules, 2011)
Respond to legal requests from government authorities, courts, or regulators
Protect our rights, safety, or property, or those of our users or partners
Prevent or investigate suspected fraud, cyber threats, or other illegal activities
Wherever possible, we will notify you of such disclosures unless prohibited by law.
We employ industry-standard security to safeguard your information, including:
SSL/TLS encryption for all data transmission
Secure servers, restricted access, and firewalls
Role-based access control and staff training on privacy
Regular audits, vulnerability assessments, and incident response protocols
Data anonymization and minimization where possible
While we strive for complete security, no digital platform is entirely immune to risks. Please keep your password confidential and alert us of any suspicious activity.
As an individual, you have the following rights under Indian law (and, where applicable, under global data protection standards):
Right to Access: You may request a copy of your personal information held by us.
Right to Rectify: You can update or correct inaccuracies in your information.
Right to Erasure: You may request deletion of your information, subject to legal and contractual obligations.
Right to Withdraw Consent: You can withdraw your consent to data processing at any time.
Right to Data Portability: You may request transfer of your data to another provider, where technically feasible.
Right to Opt-Out: You can opt out of marketing communications at any time via unsubscribe links, app settings, or by contacting us.
To exercise any of these rights, please contact us at [email protected] or call +91-9611689081. We will respond within a reasonable time and in accordance with applicable law.
We retain personal information only as long as required for:
The provision of services and legitimate business purposes
Legal, regulatory, or contractual obligations (e.g., healthcare records, tax compliance)
Medical records (as per Indian Medical Council guidelines)
Dispute resolution, audit, or fraud prevention
When no longer required, your data will be securely deleted, anonymized, or destroyed as per industry best practices.
Our services are intended for adults. If you are under 18, you may use IVF Pulse only with the involvement of a parent or legal guardian. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us for prompt removal.
Your data may be processed and stored in India. If we transfer data outside India (for example, for cloud storage or support), we ensure adequate data protection standards and compliance with applicable Indian laws.
We may periodically update this Privacy Policy to reflect changes in law, technology, or our data practices. Significant changes will be notified on our website, app, or via email. Your continued use of IVF Pulse after changes indicates your acceptance of the revised Policy.
Please check this page regularly for updates. The “Effective Date” above shows when this Policy was last revised.
For questions, requests, or complaints about this Privacy Policy or our data practices, contact:
IVF Pulse
2nd Block, 16, 4th cross, CMR Main Rd, Kalyan Nagar, Bengaluru, Karnataka 560043
Email: [email protected]
Phone: +91-9611689081
By using IVF Pulse (web or app), you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.